Refund policy

At Vivid Hair Store we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund process in accordance with this policy.

1. 14-Day Return Window

You have 14 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be in the same condition that you received it: new, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, please contact us at hello@vividhairstore.com.au Please provide your order number and the reason for your return. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping

The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Return Address

Please send your returns to the following address after your return request has been approved:

100 Collins St, 217, Alexandria New South Wales 2015, Australia

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We do not charge any restocking fees for returns.

6. Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately at hello@vividhairstore.com.au if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

9. Contact Us

For any questions regarding our Refund Policy, please contact us at hello@vividhairstore.com.au

Store Name: Vivid Hair Store
Company Name: The Boring Group Pty Ltd
Phone Number: +61 456 420 496
ABN: 94 622 417 510
Email: hello@vividhairstore.com.au
Address: 217/14 Lexington Drive, 217, Bella Vista, New South Wales 2153, Australia
Support Days: Monday through Sunday
Support Hours: 6 AM to 11 PM (GMT+10:00) AEST (Sydney)