Shipping policy
Thank you for shopping at Vivid Hair Store. We are committed to providing you with the best possible shopping experience, including clear and transparent shipping information. Please read our shipping policy carefully.
Order Processing Time
All orders placed with Vivid Hair Store are processed within 1-3 business days (Monday through Sunday) from the time of purchase. This processing time allows us to prepare your order for shipment, conduct quality checks, and package it securely. Orders are not shipped or delivered on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email at hello@vividhairstore.com.au
Shipping Transit Time
Once your order has been processed and shipped, the estimated transit time for delivery is typically 3-5 business days (Monday through Sunday). Please note that transit times are estimates and may vary due to factors outside of Vivid Hair Store's control, such as carrier delays or unforeseen circumstances.
Shipping Cut-off Time
The daily cut-off time for order processing is 11 PM (GMT+10:00) AEST (Sydney). Orders placed after this time will begin processing on the next business day.
Shipping Costs
A flat rate shipping fee of $11.95 AUD applies to all orders shipped within our designated shipping destinations.
Shipping Carriers
Vivid Hair Store partners with reliable shipping carriers to ensure your order reaches you safely and efficiently. Our primary shipping carrier is Australia Post.
Shipping Destinations
Currently, Vivid Hair Store ships exclusively to destinations within Australia.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can use this number to track the status of your package directly on the carrier's website.
Important Notes
- Accurate Shipping Information: Please ensure that your shipping address is complete and accurate at the time of checkout. Vivid Hair Store is not responsible for orders shipped to incorrectly provided addresses.
- Delivery Delays: While we strive to meet the estimated delivery times, Vivid Hair Store is not responsible for delays caused by the shipping carrier, customs clearance, or other unforeseen circumstances.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at hello@vividhairstore.com.au We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions about our Shipping Policy, please do not hesitate to contact us:
Store Name: Vivid Hair Store
Company Name: The Boring Group Pty Ltd
Phone Number: +61 456 420 496
ABN: 94 622 417 510
Email: hello@vividhairstore.com.au
Address: 217/14 Lexington Drive, 217, Bella Vista, New South Wales 2153, Australia
Support Days: Monday through Sunday
Support Hours: 6 AM to 11 PM (GMT+10:00) AEST (Sydney)